Explore Roseveil Store’s FAQs to find essential information about our premium beauty and skincare products, helping you achieve glowing, healthy skin with confidence.
What should I do if I receive a defective or wrong item?
When will I receive my order?
Where can I find product size or ingredient information?
Is Cash on Delivery available for all orders?
Yes, we offer Cash on Delivery (COD) for most orders in Pakistan between Rs. 500 - Rs. 10,000. For faster shipping, exclusive gifts, and cashback, we recommend paying online via Easypaisa or JazzCash.
How do I return my items?
We offer a 14-day return policy. To start a return, contact us at roseveilstore@gmail.com
or +92 308 3506049 with your order details. Items must be unused, sealed, and in original packaging
What should I do if I receive a defective or wrong item?
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at roseveilstore@gmail.com or +92 308 3506049 with photos and your order number. We’ll review your case and arrange a quick replacement or refund.
When will I receive my order?
Orders are processed within 1–2 business days. Standard delivery across Pakistan takes 4–7 business days (Rs. 199, free over Rs. 3500), while same-day delivery is available in Islamabad & Rawalpindi for Rs. 499. You’ll get tracking details once your order ships.
Where can I find product size or ingredient information?
You can find full details, including size, weight, usage, and ingredients on each product page under “Description” If you need more clarification, feel free to reach out before ordering.